MiyaBuy support
Privacy Policy
How MiyaBuy collects, uses, stores, and shares personal information related to quote requests, purchases, shipping, and customer support.
1. Scope of this Policy
This Privacy Policy explains how MiyaBuy handles information collected through our website, quote request tools, account features, support forms, email communication, and related purchase and shipping operations.
2. Information we collect
Depending on how you use MiyaBuy, we may collect your name, email address, country, shipping address, phone number, account profile details, quote request notes, submitted product URLs, uploaded images, order and shipment records, communication history, payment status, and technical usage information such as browser or device data.
When you submit a product URL, we may also temporarily process listing-related data such as title, price, image, seller notes, or marketplace details for preview and quote review purposes.
3. How we use personal information
We use personal information to review quote requests, communicate with users, create and manage accounts, process purchases, arrange domestic and international shipping, provide customer support, detect fraud or abuse, improve site operations, comply with legal requirements, and maintain transaction records.
We may also use data to send essential service notices such as quote updates, payment notices, shipment progress, support replies, or important policy changes.
4. Legal bases where applicable
Where data protection laws such as the GDPR or similar laws apply, MiyaBuy processes personal information on one or more of the following bases: performance of a contract, steps requested before entering a contract, legitimate interests in operating and securing the service, compliance with legal obligations, and consent where required.
5. Payments, carriers, and service providers
To operate the service, MiyaBuy may share necessary information with payment providers, shipping carriers, customs brokers, marketplace sellers, warehouse or packing partners, email service providers, anti-spam tools, analytics providers, hosting providers, and other operational vendors. Information is shared only as needed for the relevant service function.
MiyaBuy does not publish or sell personal information for unrelated third-party marketing.
6. International shipping and customs records
When an order is shipped internationally, MiyaBuy may include the recipient name, address, phone number, item description, declared value, and shipment details on shipping labels, customs forms, invoices, and carrier systems as required for lawful export and delivery.
Destination-country customs, carriers, and public authorities may access this information according to their own laws and procedures.
7. Cookies and analytics
MiyaBuy may use cookies, local storage, and similar technologies to keep the site functioning, remember language preferences, maintain account sessions, protect forms, measure performance, and understand how users navigate the site. Some cookies may be provided by third-party tools used for analytics, anti-spam protection, security, or embedded content.
You can control cookies through your browser settings, but disabling some functions may affect site performance or account access.
8. Data retention
MiyaBuy keeps personal information for as long as reasonably necessary to operate the service, complete purchases and shipments, handle disputes, maintain business and accounting records, comply with legal obligations, and enforce our terms and policies. Retention periods may vary depending on the type of record and the relevant legal or operational need.
9. Security
MiyaBuy uses reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, misuse, loss, or disclosure. However, no website, database, email system, or data transmission method is completely secure, and we cannot guarantee absolute security.
10. Your rights
Depending on your location and applicable law, you may have rights to request access to your personal information, correction of inaccurate data, deletion of certain records, restriction of processing, objection to certain processing, withdrawal of consent where processing is consent-based, or receipt of a copy of certain data.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before acting on a request.
11. Children’s privacy
MiyaBuy is not intended for children who are not legally able to enter into transactions in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information improperly, please contact us so we can review the issue.
12. Changes to this Policy
MiyaBuy may revise this Privacy Policy from time to time to reflect service changes, legal requirements, security improvements, or operational updates. The updated version becomes effective when posted on this page unless otherwise stated.
13. Contact us
For privacy questions or requests, please contact MiyaBuy at info@miyabiya-japan.com or through our contact page.
You may also review our Terms of Service for service-related rules on quotes, payments, shipping, and order handling.
Safe quote-first support
No payment before confirmation.
MiyaBuy is designed for overseas collectors who want a human review before buying from Japanese marketplaces and stores.