Question 1

Is MiyaBuy an official partner of Mercari, Rakuma, or Yahoo! JAPAN?

Accepted Answer

No. MiyaBuy is an independent proxy support service and is not affiliated with any marketplace.

Question 2

Do I need an account?

Accepted Answer

No account is needed to request a quote.

Question 3

Is the quote final?

Accepted Answer

No. The quote is an estimate. Final international shipping depends on actual packed weight, box size, destination, and carrier availability.

Question 4

When do I pay?

Accepted Answer

After we manually check the listing, we will reply by email. You pay the item cost, domestic shipping, MiyaBuy service fee from ¥500 per request item, and selected options first. International shipping is finalized after the item arrives and is packed.

Question 5

Can you ask the seller a question?

Accepted Answer

Yes. Select Seller question and include the question in your request.

Question 6

Can you buy from Mercari Japan?

Accepted Answer

We can review Mercari Japan listings and tell you whether we can help purchase the item.

Question 7

Can you buy pre-orders?

Accepted Answer

Pre-orders may be possible depending on the store, payment timing, release date, and shipping rules.

Question 8

Are customs duties included?

Accepted Answer

No. Customs duties, import taxes, tariffs, and local fees are the buyer's responsibility.

Question 9

What items are restricted?

Accepted Answer

Weapons, dangerous goods, perfumes, aerosols, medicine, food, adult or illegal items, and items restricted by Japanese export rules or destination-country import rules may be unavailable.

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